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Ohio Edison Phone Number: Contact Information and Customer Service

Ohio Edison Phone Number: Contact Information and Customer Service

Welcome to our comprehensive guide on Ohio Edison phone number and how to contact their customer service. If you are a resident of Ohio and need assistance with your electricity service, you've come to the right place. In this article, we will provide you with accurate and up-to-date information on how to reach Ohio Edison, as well as essential tips to ensure a hassle-free experience.

Ohio Edison Phone Number: How to Contact Customer Service

When you need to get in touch with Ohio Edison's customer service, it's essential to have the right phone number at your fingertips. By contacting them directly, you can quickly address any concerns or issues you may have regarding your electricity service. Ohio Edison's customer service representatives are available to assist you with various inquiries, such as emergencies, billing questions, and general assistance.

To reach Ohio Edison's customer service, you can call their dedicated phone number at 1-800-633-4766. This number will connect you to a knowledgeable representative who can help you with your specific needs. Whether you have a question about your bill, need to report a power outage, or require assistance with setting up new service, Ohio Edison's customer service team is there to provide you with the necessary information and support.

Customer Support for Emergencies

In case of an electricity emergency, such as a fallen power line or a hazardous situation, it is crucial to contact Ohio Edison immediately. Promptly reporting emergencies ensures the safety of you and those around you. Ohio Edison's emergency hotline is available 24/7, so you can reach them at any time, day or night.

When calling Ohio Edison's emergency hotline at 1-888-544-4877, be prepared to provide detailed information about the situation. This includes your location, the nature of the emergency, and any other relevant details that can help Ohio Edison's emergency response team assess the situation accurately. Remember to stay away from any downed power lines or potentially dangerous areas until help arrives.

Billing Inquiries and General Assistance

If you have questions or concerns about your electricity bill, Ohio Edison's customer service team can assist you. By calling their dedicated phone number at 1-800-633-4766, you can speak directly with a representative who can address your billing inquiries in a timely manner. Whether you need clarification about a charge on your bill, want to set up a payment plan, or require assistance with account management, Ohio Edison's customer service team is ready to help.

When contacting Ohio Edison's customer service for billing inquiries, it is helpful to have your account information readily available. This includes your account number, billing address, and any relevant details or documents pertaining to your inquiry. By providing accurate information, you can ensure a smooth interaction with Ohio Edison's customer service team and expedite the resolution of your billing concerns.

Ohio Edison Phone Number: Reporting Power Outages

Power outages can occur unexpectedly and disrupt your daily routine. When facing a power outage, it is important to report it to Ohio Edison so they can address the issue and work towards restoring power as quickly as possible. Reporting power outages promptly helps Ohio Edison's technicians identify affected areas and allocate resources effectively.

To report a power outage to Ohio Edison, you can call their dedicated hotline at 1-888-544-4877. This hotline is available 24/7, allowing you to report an outage at any time. When contacting Ohio Edison, be prepared to provide specific details about the outage, such as your address, the duration of the outage, and any other relevant information that can assist their technicians in identifying and resolving the issue.

Importance of Accurate Information

When reporting a power outage to Ohio Edison, it is crucial to provide accurate and detailed information. This helps Ohio Edison's technicians understand the scope of the outage and prioritize their response efforts. Be sure to provide your exact address, including any apartment or unit numbers, as well as any notable landmarks that can help locate your residence. The more accurate and specific your information, the faster Ohio Edison can work towards restoring power to your area.

Tips for Dealing with Power Outages

Experiencing a power outage can be inconvenient and frustrating, but there are steps you can take to minimize the impact and ensure your safety. Here are some tips to help you deal with power outages:

  • Check your circuit breaker: Before contacting Ohio Edison to report an outage, check your circuit breaker to ensure that it hasn't tripped. If the circuit breaker has tripped, try resetting it to see if that resolves the issue.
  • Verify the extent of the outage: If your power is out, check with your neighbors to see if they are experiencing the same issue. This can help determine whether the outage is limited to your residence or if it affects a larger area.
  • Use alternative light sources: During a power outage, it's important to have a reliable light source. Keep flashlights, candles, and battery-operated lanterns handy for emergencies. Avoid using candles near flammable materials and make sure to extinguish them before going to sleep.
  • Preserve perishable food: If the power outage is expected to last for an extended period, limit the opening of refrigerators and freezers to preserve perishable food items. Consider using coolers with ice to store essential items.
  • Stay informed: Stay updated on the progress of power restoration efforts through Ohio Edison's official communication channels. This can include their website, social media accounts, and local news sources. Ohio Edison often provides estimated restoration times and updates on the status of outages.
  • Keep electronic devices charged: Before a power outage occurs, ensure that your electronic devices, such as cell phones and laptops, are fully charged. This allows you to stay connected and access important information during the outage.
  • Ensure generator safety: If you have a generator, follow the manufacturer's instructions for safe operation. Generators should be used in well-ventilated areas to prevent carbon monoxide poisoning. Avoid connecting the generator directly to your home's electrical system without proper installation.

Ohio Edison Phone Number: Setting Up New Service

If you are moving to a new location within Ohio Edison's service area, you will need to set up new electricity service. Setting up new service entails completing certain steps and providing specific information to ensure a smooth transition. By following the necessary procedures, you can avoid any delays or complications in getting your electricity up and running.

To initiate the process of setting up new service with Ohio Edison, you can call their dedicated phone number at 1-800-633-4766. By contacting Ohio Edison directly, you can receive personalized assistance and guidance throughout the setup process. The customer service representative will walk you through the required steps and provide you with any necessary documentation and information.

Required Documentation and Information

When setting up new service with Ohio Edison, it is important to have the following documentation and information readily available:

  • Proof of identification: Ohio Edison may require proof of identification, such as a driver's license or state-issued identification card, to verify your identity.
  • Proof of residency: You will need to provide proof of your new address, such as a lease agreement, purchase contract, or utility bill, to establish residency at the new location.
  • Move-in date: Ohio Edison will require the date on which you plan to move into your new residence. This information helps ensure that your electricity service is activated on the correct date.
  • Meter information: If the property you are moving into already has an electricity meter, provide the meter number if available. This can help Ohio Edison identify your specific meter and ensure accurate billing.

Deposits and Fees

When setting up new service with Ohio Edison, it is essential to be aware of any potential deposits or fees that may be required. Ohio Edison may ask for a security deposit based on your credit history or if you have no credit history with them. The deposit amount varies depending on your individual circumstances and can be paid in full or in installments.

Additionally, Ohio Edison may charge a connection fee for setting up new service. This fee covers the cost of activating your electricity service and ensuring that it is ready for use. The specific amount of the connection fee will be provided to you by the Ohio Edison representative when you contact them to set up new service.

Ohio Edison Phone Number: Account Management

Managing your Ohio Edison account is essential for staying on top of your electricity usage, payments, and other account-related matters. Ohio Edison offers an online account management system that provides convenient access to your account information, billing history, and usage details. By utilizing their online platform, you can effectively monitor and control your energy consumption.

To access and navigate Ohio Edison's online account management system, visit their official website and look for the "Account Login" or "My Account" section. You will need to create an account by providing your account information and setting up a username and password. Once your account is set up, you can log in to access your account dashboard.

Features of Account Management System

Ohio Edison's online account management system offers various features that can help you effectively manage your electricity service. Some of the key features include:

  • Bill payment: You can conveniently pay your electricity bill online through Ohio Edison's account management system. This eliminates the need for paper checks and allows you to make payments securely and efficiently.
  • Usage monitoring: Ohio Edison's account management system provides detailed information about your energy usage. You can view your historical usage data, track trends, and identify opportunities for energy conservation.
  • Payment history: Access your billing history and review past payments made towards your Ohio Edison account. This helps you keep track of your expenses and ensures accurate record-keeping.
  • Update account information: Ohio Edison's account management system allows you to update your contact information, such as your mailing address, phone number, and email address. Keeping your account information up to date ensures that you receive important notifications and communication from Ohio Edison.
  • Manage energy-saving programs: If you are participating in any of Ohio Edison's energy efficiency or renewable energy programs, you can manage your enrollment and track your progress through the account management system. This allows you to stay engaged and make the most of these programs.

Ohio Edison Phone Number: Energy Efficiency Programs

Ohio Edison offers various energy efficiency programs to help customers save energy, reduce their electricity bills, and contribute to a greener environment. By participating in these programs, you can take advantage of incentives and resources that promote energy conservation and sustainable practices.

To learn more about Ohio Edison's energy efficiency programs and how to participate, you can contact their dedicated phone number at 1-800-633-4766. By reaching out to Ohio Edison directly, you can receive detailed information about the available programs and determine which ones align with your energy-saving goals.

Available Energy Efficiency Programs

Ohio Edison offers a range of energy efficiency programs designed to meet the diverse needs of their customers. Some of the notable programs include:

  • Home Energy Audit: Ohio Edison provides free or discounted home energy audits to help you identify areas of energy waste in your home. The audit includes a comprehensive assessment of your home's energy usage and provides recommendations for improvements that can enhance efficiency.
  • Appliance Rebates: By participating in Ohio Edison's appliance rebate program, you can receive financial incentives for purchasing energy-efficient appliances. This encourages the use of appliances that consume less energy and helps reduce overall electricity consumption.
  • Weatherization Assistance: Ohio Edison offers weatherization assistance programs to income-qualified customers. These programs provide resources and support to improve the energy efficiency of homes, such as insulation, weatherstripping, and sealing air leaks.
  • Smart Thermostat Program: Ohio Edison's smart thermostat program promotes the use of programmable thermostats that can optimize energy usage based on your schedule and preferences. By participating in this program, you can receive incentives for installing and using a smart thermostat in your home.
  • Business Energy Incentives: Ohio Edison also offers energy efficiency programs for businesses. These programs provide financial incentives, technical assistance, and resources to help businesses implement energy-saving measures and reduce their electricity costs.

By taking advantage of Ohio Edison's energy efficiency programs, you can make a significant impact on reducing your energy consumption and carbon footprint. Contact Ohio Edison's dedicated phone number to learn more about the specific requirements and benefits of each program.

Ohio Edison Phone Number: Renewable Energy Options

As renewable energy becomes increasingly important in addressing climate change and transitioning to a sustainable future, Ohio Edison offers various options for customers interested in incorporating green energy into their electricity supply. By choosing renewable energy options, you can support the growth of clean energy sources and contribute to a cleaner environment.

To explore Ohio Edison's renewable energy options and learn more about how to participate, you can contact their dedicated phone number at 1-800-633-4766. By reaching out to Ohio Edison directly, you can receive detailed information about the available programs and determine the best fit for your renewable energy goals.

Available Renewable Energy Programs

Ohio Edison provides several renewable energy programs that enable customers to access and support clean energy sources. Some of the available programs include:

  • Renewable Energy Credits (RECs): By purchasing RECs, you can support the generation of renewable energy without physically connecting to a specific renewable energy system. RECs represent the environmental attributes of renewable energy generation and can be purchased in various quantities to match your desired level of support.
  • Solar Energy Options: Ohio Edison offers solar energy programs that allow you to generate your own clean energy using solar panels. Through these programs, you can install solar panels on your property and receive incentives or credits for the excess energy you generate and feed back into the grid.
  • Community Solar: Community solar programs enable customers to benefit from solar energy without installing solar panels on their own property. By subscribing to a community solar project, you can receive credits on your electricity bill for the energy generated by the shared solar array.
  • Green Pricing: Ohio Edison's green pricing program allows you to support renewable energy by paying a slightly higher rate for your electricity. The additional funds collected through this program are invested in renewable energy projects, helping to expand clean energy generation in Ohio.

Participating in Ohio Edison's renewable energy programs allows you to actively contribute to the adoption and growth of renewable energy sources. Contact their dedicated phone number to learn more about the specific requirements and benefits of each program.

Ohio Edison Phone Number: Electric Vehicle Charging Stations

As electric vehicles (EVs) become more popular, the availability of accessible charging stations is essential for EV owners. Ohio Edison understands the importance of expanding the charging infrastructure to support the growing number of EV drivers. They offer electric vehicle charging stations in various locations, making it convenient for EV owners to charge their vehicles.

To locate Ohio Edison's electric vehicle charging stations and obtain more information, you can contact their dedicated phone number at 1-800-633-4766. By reaching out to Ohio Edison directly, you can receive detailed information about the locations, types of charging stations, and any associated fees or requirements.

Importance of Electric Vehicle Charging Stations

Electric vehicle charging stations play a vital role in the adoption and success of electric vehicles. They provide a reliable and convenient means for EV owners to charge their vehicles, ensuring they have the necessary range for their daily commute and travel needs. By expanding the charging infrastructure, Ohio Edison helps overcome one of the key barriers to widespread adoption of electric vehicles – range anxiety.

Ohio Edison's electric vehicle chargingstations are strategically located to provide accessibility and convenience to EV owners. These charging stations can be found in public areas such as shopping centers, parking lots, and rest areas. By offering a network of charging stations, Ohio Edison aims to support the transition to electric vehicles and contribute to the reduction of greenhouse gas emissions.

When using Ohio Edison's electric vehicle charging stations, it is important to familiarize yourself with the charging process and any specific requirements. Some charging stations may require you to sign up for a charging network or utilize a specific app to initiate the charging session. It is advisable to have these apps or memberships set up beforehand to ensure a seamless experience.

The charging speed and cost may vary depending on the type of charging station. Ohio Edison's charging stations typically offer Level 2 charging, which provides a moderate charging speed suitable for longer parking durations, such as at workplaces or shopping centers. The charging cost may be based on a per-kilowatt-hour (kWh) rate or a flat fee for a specified duration. It is recommended to check the pricing details displayed at each charging station or consult Ohio Edison's customer service for accurate and up-to-date information.

With the increasing popularity of electric vehicles, it is crucial to expand the charging infrastructure to meet the growing demand. Ohio Edison is committed to supporting the adoption of electric vehicles by continually evaluating and expanding their electric vehicle charging network. By providing accessible and reliable charging solutions, Ohio Edison aims to facilitate the transition to cleaner transportation options and contribute to a more sustainable future.

Ohio Edison Phone Number: General Inquiries and Feedback

Ohio Edison values the feedback and inquiries of its customers. They provide various channels for communication, ensuring that you can reach out with any general inquiries or provide valuable feedback to help improve their services. By actively engaging with Ohio Edison, you can contribute to the ongoing enhancement of their customer experience and ensure that your concerns are addressed promptly.

To contact Ohio Edison for general inquiries or to provide feedback, you can call their dedicated phone number at 1-800-633-4766. This number connects you to their general inquiries department, where knowledgeable representatives can assist you with any non-emergency questions or concerns. Whether you need information about Ohio Edison's services, want to inquire about programs and offers, or have suggestions for improvement, Ohio Edison's customer service team is at your service.

Importance of Providing Feedback

Feedback is crucial for Ohio Edison to understand the needs and preferences of their customers. By sharing your experiences and suggestions, you contribute to the development of solutions that align with your expectations. Whether you have positive experiences to share or areas where you believe Ohio Edison can improve, your feedback helps shape their future initiatives and enhances the overall customer experience.

When providing feedback to Ohio Edison, be specific and constructive. Clearly articulate your thoughts, experiences, and suggestions to ensure that your message is effectively conveyed. By offering detailed feedback, you enable Ohio Edison to understand your perspective and take appropriate actions to address any concerns or implement changes that better meet your needs.

Channels for Providing Feedback

Ohio Edison offers multiple channels through which you can provide feedback and share your inquiries. Here are some of the available options:

  • Phone: Contacting Ohio Edison's dedicated phone number at 1-800-633-4766 allows you to directly communicate your feedback or inquiries to their customer service representatives. They can assist you in addressing your concerns or provide you with the necessary information.
  • Email: Ohio Edison may have an email address dedicated to general inquiries or feedback. Check their official website or contact their customer service to obtain the appropriate email address for your communication.
  • Online Contact Form: Ohio Edison's website may provide an online contact form that allows you to submit your feedback or inquiries electronically. This method ensures that your message reaches the relevant department efficiently.
  • Social Media: Many companies, including Ohio Edison, maintain active social media accounts. Engaging with them through platforms such as Facebook or Twitter allows you to provide feedback, ask questions, and stay updated on the latest news and announcements.

Remember that when providing feedback, it is important to remain respectful and courteous. Constructive criticism and suggestions are valuable for improvement, but maintaining a positive and polite tone enhances the effectiveness of your message. Ohio Edison appreciates your input and strives to continuously enhance their services based on customer feedback.

Information Table: Ohio Edison Phone Number

DepartmentPhone NumberHours of Operation
Customer Service1-800-633-476624/7
Emergency Assistance1-888-544-487724/7
Billing Inquiries1-800-633-4766Mon-Fri: 8am-6pm
Report Power Outages1-888-544-487724/7
Setting Up New Service1-800-633-4766Mon-Fri: 8am-5pm
Account Management1-800-633-476624/7
Energy Efficiency Programs1-800-633-4766Mon-Fri: 8am-5pm
Renewable Energy Options1-800-633-4766Mon-Fri: 8am-5pm
Electric Vehicle Charging Stations1-800-633-476624/7
General Inquiries and Feedback1-800-633-4766Mon-Fri: 8am-5pm


In conclusion, having access to Ohio Edison's phone number and customer service is essential for resolving any issues related to your electricity service. We hope this comprehensive guide has provided you with the necessary information to contact Ohio Edison effectively.

Remember, whether you need emergency assistance, have billing inquiries, want to report power outages, or explore energy efficiency and renewable energy options, Ohio Edison's customer service is there to assist you. Make sure to save their phone number and reach out whenever you need their support.

Disclaimer: The information provided in this article is based on accurate data available at the time of writing. However, it is always recommended to verify the details directly with Ohio Edison or visit their official website for the most up-to-date information.

Information Table: Ohio Edison Phone Number

DepartmentPhone NumberHours of Operation
Customer Service1-800-633-476624/7
Emergency Assistance1-888-544-487724/7
Billing Inquiries1-800-633-4766Mon-Fri: 8am-6pm
Report Power Outages1-888-544-487724/7
Setting Up New Service1-800-633-4766Mon-Fri: 8am-5pm
Account Management1-800-633-476624/7
Energy Efficiency Programs1-800-633-4766Mon-Fri: 8am-5pm
Renewable Energy Options1-800-633-4766Mon-Fri: 8am-5pm
Electric Vehicle Charging Stations1-800-633-476624/7
General Inquiries and Feedback1-800-633-4766Mon-Fri: 8am-5pm
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